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Microsoft Tech Support

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How the scam works:

The growing number of computers per household all over the world has offered scammers a variety of fraud ideas. One of the latest telephone scams reveals criminals calling house numbers, claiming to be Microsoft technicians offering “free security checks”. Once they get the victims’ trust to get them logging into their computers, the scammers get either remote access to the machines or trick them to give away credit card number information. This is also known as the Scareware Scam.

Watch the video below to see in action how the scam happens.

Microsoft Tech Support Scam Video

According to a survey done by Microsoft, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc.

How to avoid:

These companies are so busy already offering tech support - it’s probably impossible for them to call you, instead of the other way around. If you watched those videos above you will know exactly how to play with the scammers when they call.

Make your friends and family aware of this scam by sharing it, using the buttons provided.

There are 167 comments

  • On Thursday, September 17, 2015, Gillian West wrote:

    Had a call from an alleged "Windows technical support" - Caller ID on my UK landline showed the number as 'international' - 0011 212 187 0635 - claiming my computer was causing "server problems" which he could sort out! Clearly I didn't given him the time of day and hung up but as the new Windows 10 update is now available, I wonder how many people will get caught by this one. The timing for UK users can't be a coincidence.

  • On Wednesday, September 16, 2015, Paul wrote:

    I just had a call from an Indian guy claiming to be from Microsoft and wanting an ID number from my computer. I asked for his number so I could call him back. he said it was the Australian HelpDesk number of 61 290 378526
    I checked my call log after and found his call came from a London UK number.
    When I checked on Google for the Australian number it came up as a scam.
    Beware of these guys - they got zero from me.

  • On Wednesday, September 16, 2015, Colin McKenzie wrote:

    September 16th. Just had a call from one of these indians who was telling me my computer was full of problems. I asked him which one - my laptop or my desktop also saying that I mostly used my laptop. Got him to go through his routine turning it on and pressing the microsoft key and the letter "R". When he asked me what was being displayed I told him nothing had happened. He went through it several times before I told him it was not running microsoft - I was on Linux which he didn't seem to understand.Even that did'nt seem to get through to him. I asked him was he in India but claimed he was ringing from Microsoft House Level five in Auckland (that's easy to find out). Said his name was Ricky and on phone 5185800. He denied he was a scammer and said "why would I do that"? I said I would ring him back - he said I may get someone else answering and hung up. Tried the number adding a 09 Auckland prefix but not surprisingly it gave number unobtainable signal.Interesting to note that the last four digits corespond to the real Microsoft number. Won't give you my normal email as don't want to invite trouble

  • On Monday, September 14, 2015, PB wrote:

    I just received a phone call as well stating he was from Windows Technical Support and my computer was downloading something to somewhere and he wanted to help me out. I couldn't understand the Indian guy very well but I was at work and didn't have my home computer in front of me so I asked if I could call him back when I got home. He said his name was Michael Dell and the number was 1-844-438-6243.

  • On Friday, September 11, 2015, Matt wrote:

    I got a call from an Indian guy today, he told me my computer was being watched and they could remote control my computer, i said i was not sure how to react to it, and he said i was being hacked right this moment, then i said my computer was not on.
    Then he said they could do it anyways.
    Should i get my computer checked for spyware ?
    I hope to get a quick response, im pretty concerned.

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