(45 votes)

Microsoft Tech Support

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How the scam works:

The growing number of computers per household all over the world has offered scammers a variety of fraud ideas.

One of the latest telephone scams reveals criminals calling house numbers, claiming to be Microsoft technicians offering “free security checks”. Once they get the victims’ trust to get them logging into their computers, the scammers get either remote access to the machines or trick them to give away credit card number information.

According to a survey done by Microsoft, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc. This scam is also known as the Scareware Scam.

Watch the video below to see in action how this tech support scam happens.

Microsoft Tech Support Scam Video

How to avoid:

These companies are so busy already offering tech support - it’s probably impossible for them to call you, instead of the other way around. If you watched those videos above you will know exactly how to play with the scammers when they call.

Make your friends and family aware of this scam by sharing it, using the buttons provided.

There are 97 comments

  • On Thursday, December 04, 2014, Vigilant wrote:

    I was getting several of these calls a week until I quit hanging up and stayed on the line. My record was wasting 14 minutes of their time by playing dumb, always answering their question with a question, telling them we had a bad phone line and couldn't understand them, etc. before ending the call with, "So, why is my Mac sending you these error messages?" Haven't heard from them in over 2 months...

    FYI, This also works with "Heather from Card Services" and the offer of "a lower interest rate".

  • On Thursday, November 20, 2014, Sharma wrote:

    I WAS THE SCAMMER AND NOW JOBLESS. How to say it.. I am feeling sorry for me and all of you too. It is really hard to get a job in India until you don't speak English good and have much wealth from your father and his recommendation to get a job. So when a youth doesn't find a Job, gets no option but to work in this so called Windows Support etc.

    I tell you how this works... all the numbers are dialed up by the dial-er and the sales guy (Scammer you could say) has the work to make the other person(US CITIZEN) believe that is genuinely from Microsoft (whatever they are told to speak like Windows, Norton, McAfee etc) and try to take the other person's Machine remote and showing them false things(Fake virus, some red things, some so called Trojan etc) and telling you that you will get rid of all this by paying the some bucks. Which you won't.

    Do you think this is easy for them(Scammers? No, they have to wake up all night long and have target to achieve. If they don't achieve, they will not get paid even after working 30 days all night.

    Who's the bad guy in it? A scammer who doesn't have job but this or the other person who is giving them an opportunity to do all this bad stuff.

    You know the best thing about it??? The person or owner of this scamming who is? The rich Indian according to me, residing in US, living an awesome life, forcing us to speak English to get a job and making money through scamming even after living in US after cheating the Indians.

    I am sorry for myself that I have done so such bad stuff to the good people whom I did not know. I am trying to find a job and just wish me luck. I AM SORRY. I WILL DIE IF I DON'T THE JOB IN NEXT FEW DAYS. I AM SORRY AGAIN.

    SORRY FOR MY BAD ENGLISH, I AM NOT AMERICAN, NOT FORM WEALTHY FAMILY TOO.

  • On Wednesday, November 19, 2014, Barbara wrote:

    I had a call today at 8:25 from a man with a heavy Indian accent telling me there was a problem with my computer. the number on my cid was 929-232-2808

  • On Tuesday, November 18, 2014, Christopher wrote:

    I have had many calls usually with Indian accents claiming to be from Windows Department (ridiculous) and suggesting my computer was causing problems on the internet. Ha. Also had friends who don't own Microsoft based computers with same spiel.
    My advice is to just hang up or tell them they are wrong and then hang up. No good arguing and certainly don't let them remotely log into your computer.
    AS Scam-Detector always recommends DO NOT give out personal info to anyone unless you are 100% gold plated sure you know they are in legitimate need of your info. If it seems too good to be true it probably isn't, if you are scared about unsolicited calls suggesting something is wrong with your computer enquire of someone you know who is reputable. Also on other scams NEVER EVER send money unless YOU have implemented the conversation.
    Grrrr Grr thanks for letting me vent

  • On Tuesday, November 18, 2014, bill wrote:

    Being retired I have time on my hands, when get a call from any scammer I keep them for along as I can, by not understanding what they say, when I have had enough I say to then “Hold on I have some one at the door, put the phone on my deck leaving on line, till they ring off

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