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Microsoft Tech Support

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How the scam works:

The growing number of computers per household all over the world has offered scammers a variety of fraud ideas.

One of the latest telephone scams reveals criminals calling house numbers, claiming to be Microsoft technicians offering “free security checks”. Once they get the victims’ trust to get them logging into their computers, the scammers get either remote access to the machines or trick them to give away credit card number information.

According to a survey done by Microsoft, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc. This scam is also known as the Scareware Scam.

Watch the video below to see in action how this tech support scam happens.

Microsoft Tech Support Scam Video

How to avoid:

These companies are so busy already offering tech support - it’s probably impossible for them to call you, instead of the other way around. If you watched those videos above you will know exactly how to play with the scammers when they call.

Make your friends and family aware of this scam by sharing it, using the buttons provided.

There are 88 comments

  • On Sunday, October 12, 2014, Karina wrote:

    Received a call yesterday from someone with an Indian accent saying he was from Microsoft. He asked if he could speak to the person I. Charge of the PC in the household. The number came up as "Unavailable" on my caller ID. He said I had some bad files and malware on my home PC. I hung up on him figuring it was a scam. Glad I did!

  • On Friday, October 10, 2014, SFCourtney wrote:

    Received several calls from 327-416-5409, a man claiming his name is Victor. Heavy indian accent, as with all of these complaints. Same story about helping me with Windows problems. Called me at 7am, and I told him it was too early. He said he was calling so early because it was so important. He asked for my computer ID since I had a virus that Norton couldn't detect. Told him my brother is head of computer securities at an international company. He kept saying, "No, no, no,...,so I hung up. He kept trying to call me until I finally blocked his number. This has been going on for months.

  • On Saturday, September 27, 2014, Todd wrote:

    I just had a lovely discussion with an "Adam Clark" calling from 327 416 5409 with the Windows phone scam. He was a lovely gentleman who wanted to help me with my windows computer, which was sending out error messages. There were a few scary moments, such as when he knew the name of a family member not listed on the phone record.
    I didn't fall for the scam as I knew about it, but I could hear so many busy voices in the back, which made me cringe at the thought of someone falling for it. So, alert your family members, your friends, our co-workers - maybe get this on the news? I don't know.
    He stayed on the line with me for a while chatting about cricket. A polite young man, though it's unlikely he's from New Castle, DE as he claimed.

  • On Friday, September 26, 2014, Tad wrote:

    September 26, 2014, got called from four different numbers in two days 207, 216, 219 and 979 area codes, all indian background, all claiming they are from microsoft and all stating there is a problem with our computer. There is no problem with any of our computers they just want access. When I tried to call back, all phones had either been disconnected or discontinued. This is a scam without a doubt and it appears they are using burn phones so they cannot get caught.

  • On Monday, September 22, 2014, tmarie1982 wrote:

    I unfortunately fell victim to this Friday 18 2014 got a call around 4:00 from a man named George with an indian accent. He told me that i had problems with my computer and that he would fix it. somehow at some point he had full control of my pc and was running what looked to be a virus scanner. Which took over an hour after an hour of being on the phone he then told me that I had to pay $200.00 to update my windows. When I said I wasn't going to pay $200 he said I had no choice that he would make my life hell and that my computer will be garbage. I freaked out and shut down my computer and hung up on him. When i turned my computer back on it required me to put in a password. The same time my phone is ringing i pick up and he continues to threaten me calling me a bi**h and that i have only 10mins to decide, Ihung up. He called back 15 times. Eventually my computer turned back on and he stopped calling. UNTIL today I just received another call from the same people this time Richard... Ive gone through and deleted everything that was added finding that they add a remote controller to control your computer. Hoping theres nothing else i need to worry about now.

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