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Microsoft Tech Support

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How the scam works:

The growing number of computers per household all over the world has offered scammers a variety of fraud ideas.

One of the latest telephone scams reveals criminals calling house numbers, claiming to be Microsoft technicians offering “free security checks”. Once they get the victims’ trust to get them logging into their computers, the scammers get either remote access to the machines or trick them to give away credit card number information.

According to a survey done by Microsoft, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc. This scam is also known as the Scareware Scam.

How to avoid:

These companies are so busy already offering tech support - it’s probably impossible for them to call you, instead of the other way around.

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There are 43 comments

  • On Monday, June 09, 2014, krsm wrote:

    I just received a call from the same phone number of 540-951-1092 and he could not tell me which of my many computers it was that had the issue. I then advised him that I was not interested in anything he had to say and hung up on him. Crazy scammers cant get me!!

  • On Tuesday, June 03, 2014, Annie wrote:

    Just been called by a woman with an Indian accent from number 002 000 000 000 telling me she was from Microsoft and that my computer was giving them a signal telling them it had been accessed from a foreign country. I thanked her very kindly for the information and hung up.... idiots!!!!

  • On Sunday, June 01, 2014, Dean F. wrote:

    Received a call yesterday afternoon. Indian sounding gentleman. Said that I had a virus on my computer and asked me to turn my computer on. I told him that I have Symantec EndPoint Protection on my computer and that I do not have any viruses. He said that this program wasn't any good and that I indeed had a virus, and asked me again to turn my computer on. I then informed him that my undergraduate degree is in computer science -- he wasn't impressed. And he asked me to turn my computer on again. I asked him which version of Windows I was running. He said "you are running the Windows operating system, and we represent Microsoft in helping you get rid of your virus". I said, thanks... but which VERSION of Windows am I running. If you know I have a virus, then you certainly should be able to tell me which version I am running. He said you are running Windows 7. I politely informed him that he was incorrect and said "thanks for playing" and hung up... Unbelievable.

  • On Monday, May 26, 2014, Shanna wrote:

    I was just called by the same guy, named Mark with an Indian accent as well. I tried to get him to explain to me what computer of mine had the virus (since I own several), and he said he wasn't sure but it shouldn't matter since they are all using the same ISP address. When I mentioned that no they don't all use the same, he was like well it still shouldn't matter. I then asked him what my name was and he knew that (but who wouldn't know that by looking up my number). I eventually just hung up on the idiot. I didn't take me longer than 2 and half minutes to know the guy was a complete moron and a scam. Definitely need to watch out for this guy. Those that don't know much about computers will probably fall for his "story".

  • On Wednesday, May 21, 2014, F. wrote:

    5.21.14: Just got a call from 540-951-1092 from an Indian accent male named "Mark Smith" who reports that he is from Microsoft and is a technical engineer. He tells me that my computer has been sending out an error message to them/Microsoft and he was calling to help me get rid of it. He claimed to have gotten my info from when I registered my computer. (I had not registered my computer). He tells me the error msg has been sent out in the last 5-6 weeks (he couldn't give me an exact time/date, although I have been under the impression that with tech these days, everything is date/time stamped). He asked me to turn my computer on; he ask me to open the "RUN" (Windows flag pic + R) which then ask to 'open' a program, folder, document, or internet resource. "Mark" tells me to type in: "eventvwr" and I ask him why. "To help me with my error problems so that scammers can't get to my computer." When I asked again when he received the error msg, he became frustrated and said that it didn't matter. I told him it did as I haven't turned on my computer since Jan and he's telling me my computer has been sending an error msg since April. I then asked if HE was the scammer? He hung up. I called back the # that showed up on my caller ID & it was a # that did not have a voicemail set up yet & to try to call later.

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