Is naturehills.com Legit?

Almost purchased 4 hydrangias. Web page indicated BOGO. The website page for the hydrangias indicated BOGO. The checkout page gave no indication of BOGO. Called naturehils.com. person on phone looked. He found no indication of BOSO. Said the offer probably expired and w I uld not honor the offer. Asked for the supervisor and manager. In both cases he stated they we re out. No one avaliable to listen. I cancelled the order and found a better deal [with didcounts] from another retailer. Watchout.

I bought two cherry trees to commemorate the death of two people in my family. Neither tree lived. I took very good care of them looking after them rather carefully. I informed Nature Hill they first were struggling then died the following early spring, kept them up to date that they were not doing well early one, sent photos, and spoke with them multiple times. One died first then the other. They refused to replace them. It clearly was the tree that was not viable or healthy. And they refused any help, in the end after way to much back and forth on my park they offered and slight discount on a future purchase of the same trees I just purchased. I have purchased from the arbour foundation many times. Never once had a problem with their tree offerings (although smaller). Nature hills was not responsible or professional in standing behind their product.

Never received my tree or refund. Both phone numbers I found to contact them were not in use the email seems to be AI and will not refund my money.

I ordered a tree. It came looking half dead. I planted right away. It never survived. I then asked for refund. They refused to offer it, claiming I did not contact them within 3 days of receiving the tree. Then I tried to claim a Growing guarantee which is supposed give you 50% off if you order the tree again. They did give me 50% off. But then they claimed by doing that, I am no longer qualified for regular shipping. The new shipping charge is so much higher that I am actually not saving any money by taking the 50% off. What a scam!

Bought two trees both smaller than described. One is seriously lopsided as opposed to some shaped, I called them they declined my request for exchange. Th either tree has been dying ever since it arrived 9 month ago and now is nearly dead with just a tiny bit of breath as only main trunk seems to be struggling to live with all other branches turning black. Called them, they told me to do scrat ch test on the bottom of the mail trunk!! Such BS. The tree only gotten smaller even since it arrived. It has no leaves on it and we are at the end of summer. Believe or not, I bought 1 year warrantee and they are making it like hell to exchange for the dying tree!!! Will not give them any business ever again!

Nature Hills Nursery performance was outstanding on our tree order. We ordered online using their website and all went very smoothly. Also, pricing was very reasonable. The packaging of our trees for shipment was the best that we have ever seen and they provided excellent planting instructions. Plants arrived on time without damage…trees are planted and thriving! Highly recommend Nature Hills Nursery!

Very very poor customer service!!! I had to call 5 times before I received a replacement for the previous tree I purchased that died…. The value amount was half of what I paid to be applied to a new tree and I couldn’t use the $10.00 coupon they sent to me…Every nursery that I have used has always given me the full amount that I paid to apply to a new order… I will never order from Nature Hills again!!! What a fiasco!!! Marie

2 of 3 Plants arrived destroyed, read the fine print, they will send 1 replacement (that also arrived destroyed) and then they will tell you you are out of luck. I wasted $189 and have nothing to show for it.

We bought two cedar trees in 5 gallon pot. Ordering experience was very good, assisting staff very friendly and knowledgeable, trees came very fast, they were in great condition, very well packed. We planted them already and hope that they will grow as planned.

I called the company before ordering and they were helpful in making me less nervous about ordering bare root. The plants I bought were so well packaged and BIG! Plus, so much easier to plant bare root - don’t be scared! I got Baileys Red Dogwood and Ninebark - great size and healthy. They flourished/grew this summer/fall despite being delivered dormant and me being a little nervous about their success. I plan to order more from this company next year. Great options for native plants and more!

I ordered several fruit trees which included a Brooks, French Improve, Italian, and a Grenade. I received all trees in very good condition. I followed planting instructions by soaking and dipping each container before planting. My new fruit trees are doing great, producing new growth two weeks after planting. 5 stars!

Ordered a Owari Orange tree, it arrived quickly and in excellent condition. I've left it in the pot and buried the pot as a temporary measure as the spot it will be planted will not be ready until the Spring. The tree is thriving and has withstood several frosts already. Thumbs up to this company.

We ordered 2 Butterfly bushes about 6 weeks ago to add to our landscaping and additional choices for our hummingbirds. Both arrived pruned & in excellent health. I followed the planting instructions and they have really grown and flowered. We are totally satisfied with our purchase and we'll be back next spring for more. I wanted to load a picture as they are doing so well but I don't have the option available.Thanks!!

I ordered a Wolf River apple tree and there was a 'buy one get one free' deal going on. The website made sure to remind me that I could add an item for free which was very surprising. I ended up ordering two and they arrived in perfect condition which is impressive considering it traveled all the way to North Dakota. I would order from Nature Hills again.

I have purchased many plants online from Nature Hills Nursery over the past several years as I am an active landscaper for my residential property. I have chosen this company as their plants are high quality and very well established in containers, which saves an incredible amount of time for growers. Their plants arrive healthy, robust, and ready to place in the ground. Outstanding customer service is icing on the cake. Plants arrive very soon after ordering.

Every plant I have ever purchased from Nature Hills has come perfectly packaged and in great condition. The plants are usually more expensive than I find at other retailers but many times more mature and much more likely to survive and thrive. Very happy with recent purchase of Winterberry Hollies.

Nature Hills had the Spice zee necta plum tree when I couldn’t find it anywhere else in stock. It was shipped in a timely manner. The tree was nice and large and in good condition except that the leaves had lots of holes in them that looked like insect damage. After I opened the box I noticed a Japanese beetle. However, my yard was under attack by Japanese beetles at the time, so one may have flown onto the packaging from my yard. Nevertheless, the tree is thriving now and putting on new leaves. Im looking forward to luscious fruit someday.

Cautionary Tale:Let me share my recent experience. The replacement guarantee is not what you might think. When 6 out of the 10 privets I purchased died, I was informed I could only receive replacements on per plant basis, i.e. 1 new plant for each 1 plant that died (e.g. I cannot just use 6 plants amount to purchase 1 plant, for example). Additionally, you never can get reimbursed for more than 50% of the cost of the new plant. However, it is not the end. They require all replacement orders to be placed ONLY over the phone. But here's the kicker: the price of the shipping in the email confirmation I received the next day was different from what I was told on a phone. Apparently, for warranty claims, they apply inflated shipping rates, resulting in SIGNIFICANTLY HIGHER shipping costs, it makes no economic sense to use this warranty in this form. When I promptly requested to cancel my replacement order upon noticing the discrepancy (immediately after receiving the email), they flatly refused, claiming that I had already been charged and could only receive an 80% refund, which after I protested they increased to 90%. CUSTOMERS BEWARE!

RED HILL NURSERY..We had such a wonderful experience interacting with the owner and staff of this wonderful establishment. They went above and beyond to accommodate our order of pumpkins for our 🍁Fall Harvest Event. Not only was quality of the pumpkins superb but the staff was kind and thoughtful regarding pricing and pick-up. This is not your run of the mill nursery. Thumps up to Hans Landscaping 👍🏽The Urban Education ProjectEast Orange, NJ

I ordered two Tiny Wine Bark bushes and two Gold Lace Junipers. I ordered them in the largest container I could get. They arrived beautifully packaged and what specimens! They are of excellent quality and size. I am beyond happy. The process was easy and the shipping was quick.

“Nature Hills Nursery”

This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans! Products used:Lilacs, Jane Magnolia Tree, Arbor Vitae, and Pink Dogwood trees. Service Value Shipping Quality

“Some of your purchases will arrive in terrible condition”

Sixty percent of my purchased trees arrived with tons of holes in the leaves and broken leaves. Customer service said it's "normal" and part of their standard quality to ship out items that have endured damage due to pests or rough handling. Every single leaf had at least 5 tiny holes in a tree that only had about 15 leaves total. Many leaves were tattered, too. I can't believe the prices given the trashed appearance of what I received. I suggest going with a competitor for your landscaping needs. Products used:Various species of trees Service Value Shipping Quality

“Super easy!”

Wonderful and very helpful customer service! Easy to work with and site was very friendly. Will order again Products used:Fig tree Service Value Shipping Quality

“I ordered a number of shrubs from Nature Hills. All arrived well packed and in great condition..”

Everything I ordered was in excellent condition and all are doing well. I would and did recommend Nature Hills to my neighbors and family. I also found shrubs/plants I could not find elsewhere. I especially like native shrubs for the mid atlantic region and will look for more. Service Value Shipping Quality

“Great service and protected shipment”

I recently ordered two Olive Trees from Nature Hills. Both of them arrived in great shape and thriving in our living room so far.

“Bought a pair of white birch trees ready to plant this fall.”

For the trees I got the price seems rather high. They are about 3/8" and my White bark won't show until they're about 2 inches in diameter so it's gonna be a while. $148 plus $25 shipping. Tip for consumers:Might be best to buy local to save shipping Products used:Birch trees Service Value Shipping Quality

“The worst & most expensive BEWARE this is a RESELLER!”

The worst and the the most expensive store to buy plants. Warranty is a gimmick to get you to buy another plant at high prices. The tree took over 3 months to ship & when it arrived it was half dead & ended up dying shortly after planting it. Customer service didn't help at all, not only do they not cover or honor shipping on expensive plants - they raise it! Update: Hello Sales representative. First of all how unprofessional of you to use customer names assuming you only have one disappointed customer. Yes, you take money upfront, don't ship product for 3-4 month & don't bother to provide any updates when the trees ship, I had to reach out to you because it's been so long after I paid I almost forgot that I had ordered a tree from yall. See, other companies do that, they care about their customers, they care about the health of their trees and they follow up. Yes, I didn't buy the $9.99 tree insurance because I already paid over $100 on the tiny tree & they offered a complementary one year warranty. The insurance isn't typically needed, if the carrier damages product they will cover the product, and with your company the "insurance" is another gimmick. Plus i don't recall you offering it last year. Ok here's the recap on their 50% "standard" (whatever that means) guarantee within one year of purchase. First of all, they made me do a scratch test with photos of the dead tree, understandable, which I provided, even though I included pictures with my original email to them. Of course waste of time once again, jumping through hoops to get me to spend more money. Just for your info - I am a gardener, we've planted many many trees, so I know how to care for trees & plants, NOT a newbie. When I asked about my options here is what they said (of course I got several "Your email is not deliverable.******** DO NOT REPLY ********" messages until someone finally responded) "Unfortunately, we aren't able to refund the 50% or match pricing" "It's not a credit but our standard warranty coverage of up to 50% of the original plant's value towards replacement. You purchased the tree for $109.19, so we would apply half of that value towards a plant of the same price or more. If you choose a lesser priced plant, you'd owe half the current value. For example, on a $60 plant, you'd owe $30 plus shipping." In other words, I can only get up to $54.99 for a tree of equal or more expensive value or 50% off ONE single plant/tree that's less than the original value. Don't even ask me about shipping because it doesn't make sense. How does a pack of barefoot strawberries cost to ship almost the same as a 4-5 ft tree? They quoted me approx $49.99 for the tree and approx 39.99 for the strawberries. Oh & Nature hills doesn't have customer service reps, all their reps are sales people, assuming they have more than one. Sales people only care about making profit, no matter how awful the product they are selling is. They only thing nature hills is good at is bombarding you with emails about upcoming sales, on average 6 months emails a month, which are also a gimmick because they pose it like sales, however shipping is outrageous & all the deals have catch 22s! And lastly I figured it out, nature hills is a RESELLER, they are not an actual nursery that grow trees. They buy trees/plants from other nurseries and resell them, makes total sense now that my tree was shipped too many times & was way too stressed to survive. I guess I'm used to getting my trees at local nurseries because it's nice to pick one you can physically see, but lindens aren't common in my area. Nature hills wasn't my first choice, Home Depot was, but the tree I ordered from them got lost in route & then it was out of stock (my money was 100% refunded with out any additional insurance or questions), so I had no choice but to get one from nature hells. By they way, I just got a new healthy little linden tree from online orchards for $29.99 with free shipping - triple the trunk size see pictures attached. NH please do not contact me, I feel bullied and fooled by you. You have wasted so much of my time, time is the most precious thing we have on this earth! Tip for consumers:The worst and the the most expensive store to buy plants. Warranty is a gimmick to get you to buy another plant at high prices. The tree took over 3 months to ship & when it arrived it was half dead & ended up dying shortly after planting it. Customer service didn’t help at all, not only do they not cover or honor shipping on expensive plants - they raise it! Products used:Tree Service Value Shipping Returns Quality

“Nothern Va”

All my orders have been packaged well and ready for planting. Once planted, plants did well. If there were any problems after receiving plants, staff is very supportive and helpful. Service Value Shipping Quality

“First Online Purchase Exceeding Expectations”

I purchased a Tropicana hybrid tea rose and wasn't sure what to expect as it was my first time purchasing a plant online. It shipped from Oregon to Kansas and arrived in pristine condition...very well-packaged! I planted the rose bush on September 6th and was just hoping to establish the plant in the ground prior to the fall weather getting colder, but less than a month later the rose bush has almost doubled in size and actually has several rosebuds about to bloom! I'm very happy with my purchase and plan to buy from Nature Hills again in the future! Products used:Plants Service Value Shipping Quality

“Poor customer service”

Ordered 29 inch Canadian Hemlock. Came in very leggy and not full. Called customer service several days later and was told I only had three days to report this. Otherwise to replace, they would only cover 50% of cost. I was also told they DO have fuller trees. However, no explanation why I was sent one that is clearly not. Was told I would be called by someone higher up. It has been almost 4 days and no call back. There are other incredible nurseries with impeccable customer service. Service Value Returns Quality

“The Japanese Wisteria”

The tree was very healthy upon arrival and had a very good season. I followed the instructions for planting and watering and it stayed healthy all summer. Products used:Plants Service Value Shipping Quality

“Deplorable company with deceitful customer service and warranty policies”

Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies. Products used:Fruit Trees Service Value Shipping Returns Quality

“Trees”

Plant delivered late in year. Plant did not have time to build up defense for winter or any type of growth...died over winter. Delivered on 8/22 which late fall early winter. Why so late? Don't know! Now only guaranteed half money spent on this dead plant. NEVER AGAIN! Do not recommend purchase from this company. Like a used car salesman, they try to sell extended over priced insurance policy. Terrible customer service and guarantees. Products used:Another company Service Value Shipping Returns Quality

“Poor Customer Service”

I ordered a mimosa tree as a gift for my mother. Unfortunately, after waiting 3 months, it arrived with the top broken off and nearly all the leaves dead at the bottom of the box. I sent photos and called but I couldn't get anywhere with customer service. When I called, they asked me to email more photos but their responses were automated and followed a script. I understand that damage can happen during shipping but this tree isn't worth the $100 I spent on it! This isn't a company you want to do business with! Service Value Shipping Returns Quality

“Excellent Product and Delivery”

I bought a raspberry shortcake plant from Nature Hills Nursery and followed the directions to soak 'til bubbles formed. It was delivered in such good shape that it was still moist and had no air bubbles. It's growing strong in a 25-gallon air pot! It seems to like these sunny, hot days here in Escondido (San Diego), CA. Products used:Raspberry shortcake Service Value Shipping Quality

“Last episode”

When I received my plant upon arrival, I noticed immediately that the plant was destroyed. I tried to save it but it died shortly after arriving. I called customer service and they never called me back. I payed 75 dollars for a dead destroyed plant. Do not buy from them.

“Harry Lauder Walking Stick Trees”

I have never ordered a tree much less two! However I have wanted a Walking Stick tree for a long time! I was pleasantly surprised how easy Nature Hills Nursery made this purchase! And the two trees I received were bigger and fuller than expected! I have planted them and they have beautiful new growth already! The price was better than I found here in my home town which was a plus also. I will certainly order from Nature Hills again! Linda from SC

“Looking good”

Looking good. A+ would buy from them again. It came in a fairly fast time.and looks good.thank I will see if they have a sweet maple Service

“Sky, pencil, holly”

I looked for a 3 to 4 foot pencil holly everywhere and came up empty. A buddy of mine told me about nature, hills nursery, and I went on the website. They had a 4 foot pencil holly, and it came quickly and was very healthy. I will definitely be ordering more of my plants from here. I would definitely recommend shopping here if you're looking for healthy plants. Products used:Sky, pencil, holly. Service Value Shipping Quality

“67 acres in need of beautiful trees”

We purchased 30 plus trees and plan for more. Products and customer service are above expectations.. Products used:Trees Service Value Shipping Returns Quality

“Mature plant”

I finally located the rose variety I had been looking for at Nature Hills. I had never heard of this distant nursery, but took a chance and placed my order. The plant arrived in a timely manner. I was surprised to find a mature bush with seven buds on it when I opened the box. It has settled in nicely, and looks happy and healthy a couple of months after planting. It was an investment, but will be worth it if it lives 25+ years like the other one that I have of this variety. Thank you Nature Hills. Products used:Plants Service Value Shipping Quality

“Delivered plants that die, same issue as others”

Purchased 2 Japanese maple trees at $82 a piece. One immediately died upon receipt. Leaves were curling in when I took it out of the box. Followed instructions from customer service to pot it and try and save it. Asked for a replacement and told "you would need to pay $ 44.98,1/2 cost of the plant that died, plus 24.95 shipping costs at a total of $69.93." So it seems the customer is responsible for being delivered an essentially dead tree and then expected to pay $12 less for a replacement. Tip for consumers:There replacement policy places the cost burden back on the customer. Products used:Japanese Maple Tree Service Value Shipping Returns Quality

“Good special product Modesto Ash”

Search for these Modesto ash trees locally no one Carried so went online and bought these 3 they got leaves and are good to grow. Products used:Modesto Ash Service Value Shipping Quality

“Rose bushes badle damaged and no resolution from customer service”

I ordered 3 rose bushes from this firm. Two of them had over 50% of their branches broken and the bushes looked dead and dry. I requested a refund or replacement but the company service said no, their policy did not cover damages in delivery. I was forced to dispute my credit card charge for the two items. Tip for consumers:They have a policy against any responsibility for damage during delivery. Products used:One out of 3 rose bushes Service Value Shipping Returns Quality

“Healthy & Beautiful Perfume Factory Tree Rose”

I purchased a Perfume Factory Hybrid Tea Rose in TREE form from Nature Hills on January of 2023 (after much research on the best rose). I finally received delivery of this tree on May 16,2023 but it was worth the wait! It came with a flower on it and lots of leaves. I planted it right away with the proper nutrients and with care and now it is loaded with beautiful buds & huge 3 inch flowers! The tree is so beautiful and it's flowers have a sweet fragrance! I am so glad I got it from Nature Hills! I am getting another rose tree from them when the rose tree becomes available. Thank you Nature Hills!